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SBA Case Study: Infinity Business Systems

Friday, 26 February 2010 19:43

MEDIUM BUSINESS CATEGORY

Company Name: Infinity Business Systems

Contact: Terry Hedden
Website: www.infinityBsystems.com
Number of Employees: 50
Certifications/Affiliations: MSPAlliance Green IT Certification
Year Established:  2003
Industry: Technology Services

Introduction: Founded in 2003, Infinity Business Systems is the market leader in IT outsourcing and IT consulting services for small to medium sized businesses.  Headquartered in Tampa, Florida, Infinity provides services to a wide variety of industries throughout the U.S. including financial, legal, medical, non-profit, real estate, advertising, and many more. Infinity’s services include managed services, computer repair, IT consulting, network security, computer monitoring, remote help desk, and computer and network management.

Sustainable Practices and Initiatives (Planet)

Technology/Infrastructure: Infinity provides 'green IT' services and stands as the only known certified Green IT firm: Infinity Achieves Green IT Certification; The MSPAlliance (MSPA) the International Association of Managed Service Providers announced that Infinity Business Systems has passed the MSPAlliance Green IT Certification and is now a Certified Green IT Managed Services Provider (MSP). As the world’s largest professional association and accrediting body for the Managed Services Industry, the MSPA has developed a set of standards for MSPs and their clients to achieve Green IT Certification. As part of its Managed Services Accreditation Program, this Green IT certification is based on quantifiable standards driven by several factors including reduction of power consumption in data centers and offices, increased use of remote management of IT services to reduce carbon emissions, and other recognized Green initiatives. MSPs who achieve the Green IT certification must be able to demonstrate proficiencies in the following areas:

• Must have a certain percentage of their clients managed remotely
• On-site remediation services not to exceed a certain percentage of total services revenue
• A percentage of trouble tickets must be performed remotely
• Provide proof of server and/or desktop virtualization implementations
• Implement data center power saving best practices
• Utilize alternative energy sources
• Adopt server virtualization
• Adoption of alternative data center cooling practices
• Demonstrate the adoption of energy saving practices at client site

Recycling:Computer Recycling Program Initiative

Infinity Business Systems offers a computer and electronics recycling program for all their customers. As a Green IT certified company, they are committed to green programs both internally as well as for their customers.

Infinity has teamed up with a company that responsively recycles all electronic devices. This partner:

• Has more than 40 years of experience in the recycling business
• Maintains all required permits and licenses
• Has a zero tolerance landfill disposal policy
• Has a 100,000 square foot facility in Tampa
• Covers all of the state Florida
• Donates a percentage of refurbished equipment to charitable and non-profit organizations

Their goal is to help their customers properly dispose of these hazardous materials in such a way that it minimizes any potential liability to customers while also protecting the environment. How it works:

• Infinity will set up an appointment to inventory all of the electronic equipment that customers wish to dispose of.
• Infinity will either arrange to pick up or transport this equipment from customers’ office.
• Infinity will provide customers with documentation stating that all equipment was disposed of in accordance with state and local laws.

Products/Services:Infinity specializes in providing outsourced IT services to small and medium sized businesses.  They do this through an innovative approach of preventative maintenance, proactive support and traditional as needed repair.  Their approach provides a significant cost savings for their clients and enables them to implement environmentally respectful IT projects like the paperless office, server virtualization and 'cradle to recycling center' lifecycle management for their clients. For example one of their clients saved $10,000 per year by reducing the number of servers from 15 to five that allowed them reduce the power on servers and air condition.  Infinity provides services that allow companies remotely control and shut down computer systems by this way clients save electricity. They also assist their customers remotely therefore clients also save gasoline and time.

Economic Impact (Profit)

The business is known as an innovator in the SMB marketplace and has consistently grown at an average of 50% per year.  They are a two time Inc Magazine 5000 winner and a two time Tampa Bay Business Journal Fast 50 winner with a ranking of the 12th fastest growing firm in Tampa in 2009.

Community Commitment (People)

At Infinity, they believe that giving back to the community is more than a good deed, it's their responsibility. Not only does Infinity have a commitment to its employees, but they also have a deep commitment to making a difference in their community. Infinity strongly believes in giving back through active support of area charities with donated time, energy, discounted/pro bono services and financial resources.

• The Ronald McDonald House
• Special Operations Warrior Foundation
• Coordinated Child Care of Pinellas
• Metropolitan Ministries
• Gulf Coast Youth Choir
• Gaither High School Band
• Orlando Science Center
• Trinity Café
• Citrus Park Elementary

All philanthropic activities stem from a corporate philosophy built on the basic principle of respect for individuals and sharing joy with their customers, associates, employees and society. At the heart of their contributions is a strong belief that service to others makes the world a better place. This is a core value that they take seriously.